Frequently Asked Questions

PRODUCT INFORMATION

How do we use your products?

We recommend adding 1/2 - 1 teaspoon into your smoothies, juices or breakfast bowls depending on the amount you are making. For larger mixtures you are more than welcome to add more.

Our powders can also be great additions to baked goods and desserts for a natural food colouring that is also rich in nutrients and antioxidants.

Alternatively, feel free to be creative! Please also see the link for our Recipes page HERE.

How do we store your products?

We recommend our powders to be sealed tightly and then stored at a temperature below 10°C. 

Please refer to each product page for storage instructions or check the label on the packaging for best recommended storage instructions.

Am I able to mix your powders in with food and drinks for my kids?

 

All our powders are 100% natural, organic and GMO free and are safe to give to children 3 years and older.

Where are your products sourced from?

 

 

We source raw ingredients from locations around the world and within Australia. (For any particular ingredient, it is often sourced from different suppliers from time to time depending on availability, price and season. Therefore, we do not have a fixed country of origin for any of our ingredients.)

The sourced ingredients are then packaged locally in Melbourne, Australia at a facility that adheres to the required food safety and hygiene standards within Australia.

 

SHIPPING

 

 

What destinations does The Superfood Club currently ship to?

We currently ship to locations only in Australia. We hope to make worldwide shipping available very soon. Please don't forget to follow us on social media using the below handles to stay updated:

Facebook: @superfoodclub

Instagram: @thesuperfoodclub

TikTok:
@thesuperfoodclub

Is free shipping available?
Free Standard shipping is available on orders over $65 AUD. If your cart value reaches $99 AUD you will be eligible for Free Express shipping at the checkout.
What carrier do you use to ship your products?
All Australian orders are shipped via Australia Post with tracking details emailed once dispatched.
What are your prices for shipping?

If your cart value is below $65 AUD you have the below options:

Standard Shipping: $7.95

Express Shipping: $9.95

If your order is above $65 AUD and less than $99 AUD, you have the below options:

Standard Shipping: Free

Express Shipping $9.95

If your cart value is above $99 AUD:

Standard Shipping: Free

Express Shipping: Free

How long will my delivery take to arrive?

For standard shipping, please allow 3 - 10 business days for your package to arrive at your postal address.

For express shipping, please allow 1 - 3 business days for your package to arrive at your postal address.

All orders are dispatched from Melbourne, Australia.

How are my goods packaged?

Depending on the products within your order, the goods inside will be packed to ensure safe delivery to your postal address.

Any products that contains glass or has a hard surface will be wrapped to ensure that it does not break during transit.

Our goods will either be delivered in padded envelopes or cardboard boxes to ensure safe delivery.

How does tracking work? When will I receive my tracking information?

All our deliveries are shipped with tracking details. You will receive your tracking details 24 - 48 hours after placing your order once your order has been dispatched.

 

PAYMENTS

 

What kind of payment types do you accept?

Here at The Superfood Club, we wish to make it as easy as possible for our customers to put through orders.

For this reason, we accept all Visa, Mastercard, Shop Pay, Apple Pay and Google Pay.

 

LARGE ORDERS / WHOLESALE / STOCKISTS

 

What do I do if I wish to stock The Superfood Club's products in my business?

What do I do if I wish to make a large bulk purchase order?

 

 

If you are looking to enquire on one of the above, please fill out the online contact form below to get in touch.

The team at The Superfood Club love to work with other businesses who share our values and believe in our vision.

Feel free to reach out to us directly  at hello@thesuperfoodclub.com and we will get back to you within 24-48 hours.

 

ONLINE CONTACT FORM